BlackOrbis

Terms of Service

Version 2 · Effective 26 October 2026

These terms are the agreement between BlackOrbis ("we", "us") and the business or person ordering from us ("you", "the client"). By paying an invoice, approving a proposal or telling us to start, you accept them. If you are ordering for a company, you confirm you can bind it.

1. What we do

We build and run business-specific AI automation (WhatsApp agents, personal AI agents for a client’s own business, lead generation AI and marketing agents) and build websites. The exact scope, deliverables and price of every project are set in a written proposal or WhatsApp message that you approve before work starts. Anything outside it is a change request (section 6).

Our agents are built for a specific business’s tasks, such as bookings, answering questions, handling enquiries, drafting messages and managing leads. We do not build or sell general-purpose AI assistants over WhatsApp, because the platform does not allow it.

2. Roles

You are the owner of your business data and of your customers’ data, and you decide how the agent is used. We act as your processor and use that data only on your instructions. Details are on our Data Handling page, which forms part of these terms.

3. Prices and payment

• Prices are in US dollars unless the proposal says otherwise. Agent packages are a one-time setup fee plus a monthly fee for running and supporting the agent, billed in advance each month.
• Website projects are paid 50% to start, 25% at the midpoint and 25% on delivery. Hourly developer time is billed at the stated rate for hours worked, in prepaid blocks with a weekly timesheet; you have 5 days from each timesheet to query it.
• Invoices are due within 15 days. Late payments carry a charge of 1.5% per month, and we may pause work until they are paid.
• Costs charged by others are separate and may change without notice: WhatsApp and Meta messaging fees, AI model usage, domain, hosting, and payment gateway fees. We tell you what they are before they apply to you.
• Taxes: Where GST or other tax applies we add it. Services exported outside India are invoiced as zero-rated under a Letter of Undertaking.

4. What we need from you

Timely answers, approvals, content and account access (through official login or invitation, never by sharing a password) so we can work. You confirm that you have the right to use everything you give us, including customer data and images. If you are slow to respond, timelines move by the same amount.

5. Approval and silence

We deliver in stages. If you do not give feedback within 14 days of a delivery, that stage is treated as accepted. If you are silent for 30 days, the project is paused and may carry a restart fee agreed in the proposal. If you are silent for 60 days, we treat the project as abandoned: the amounts already paid stay with us for work done, and the unpaid balance for completed work remains due.

6. Changes and revisions

Each stage includes 2 rounds of revisions. More rounds and anything outside the agreed scope are change requests, priced and agreed in writing before we start.

7. Ownership

• When you have paid for a deliverable in full, you own the content and the custom work we made for you. For a project paid in stages, ownership of each stage passes when that stage is paid.
• We keep our general tools, methods, prompts and reusable components, and give you a licence to use them inside what we delivered.
• Third-party and open-source parts (including AI models, fonts, stock images and libraries) stay under their own licences.
• AI-generated output can be similar to other output, and we do not promise it is free of third-party rights.
• We may show non-confidential work in our portfolio unless you ask us in writing not to.

8. Warranty and support

For 30 days after a stage is accepted, we fix defects against the written scope at no extra charge. This does not cover new features, changes to your content, or things that stop working because a third party changed (for example Meta, an AI model provider, a hosting company or an API). After that period, support is under the monthly plan or billed separately.

9. Hosting, accounts and backups

Hosting, domains and similar services are third-party costs in your name or ours as agreed. You are responsible for keeping your own copies of your content and data; we do not guarantee uptime and provide the service with reasonable efforts, as available.

10. Monthly plans and cancellation

Monthly plans continue until cancelled. Cancel by giving us 30 days’ written notice (a WhatsApp message is enough); the plan ends at the end of the month you have paid for. Refund rules are on our Refund & Cancellation page, which forms part of these terms.

11. AI and platform limits

• AI can be wrong. Outputs are not legal, medical, financial or other professional advice, and you must set up and monitor the human handover described on our AI & Human Handover page. For decisions about health, money, credit, insurance, housing, jobs, education or immigration, a human must review before any action is taken.
• Our agents depend on services we do not control, such as WhatsApp, Instagram, AI model providers and hosting. These providers can change prices or rules, or suspend a number or account, at any time. We will tell you and help you adjust, but we are not responsible for their decisions.
• We do not promise any particular result, such as a number of leads, sales, followers or revenue.

12. Your promises about use

You promise that you will:

• Have a lawful basis, notices and proof of opt-in for every person your agent messages or whose data it handles, in every country where they are.
• Tell people when they are talking to an AI, as the law and platform rules require.
• Follow the WhatsApp Business and Instagram policies, including the 24-hour reply window, approved templates and restricted-category rules.
• Not use what we build for spam, deception, fake reviews or testimonials, fake followers, impersonation or deepfakes of real people without their consent, secret recording, or harassment.
• Not ask us to scrape logged-in or protected platforms (such as LinkedIn) or to use purchased lists without lawful consent.
• Not use our services for children, or for the restricted categories in the platform policies.

For lead generation and marketing agents, you are the sender and the controller of the messages. Unless we agree otherwise in writing, outreach by voice calls, SMS and WhatsApp is not included. A human approves messages before sending unless you switch that off in writing.

13. Suspension and ending the agreement

We may suspend or stop a service immediately if we receive a complaint or regulator notice, a platform blocks the account, you are in breach, or continuing would put us or others at legal risk. Amounts for a suspended period are not refunded. Either of us can end the agreement for the other’s serious uncorrected breach after 14 days’ written notice.

14. Confidentiality and subcontractors

We keep your non-public business information confidential and use it only for your project. We work with a freelance developer and other subcontractors under confidentiality and ownership agreements, and we remain responsible for their work.

15. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost data or fines or penalties imposed on you. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability for fraud, wilful misconduct, gross negligence, personal injury, or anything the law does not allow to be limited.

16. You protect us

You will cover our losses and costs from claims brought by third parties because of your data, content, campaigns, instructions or breach of these terms, including claims from your customers or regulators about messages your agent sent on your instructions.

17. Events outside our control

Neither of us is responsible for delay caused by events beyond reasonable control, such as power or internet failure, platform outages, natural events, or government action.

18. Changes to these terms

We may update these terms. We post the new version here with a new date and notify active clients through WhatsApp. Changes apply to new work and to monthly plans after 30 days’ notice. If you do not agree, you can cancel under section 10.

19. Law and disputes

These terms are governed by the laws of India. We will first try to resolve any dispute by talking for 30 days. If that fails, it goes to arbitration by a sole arbitrator under the Arbitration and Conciliation Act 1996, in English, seated in India. Nothing here removes rights that the mandatory law of your country gives you. Accepting these terms electronically is valid, and we keep a record of when you accepted.