BlackOrbis

AI & Human Handover

Version 1 · Effective 26 October 2026

Straight answers about how the agents we build behave, for the businesses that use them and for the people who talk to them.

Is it a person or an AI?

It is an AI. Our agents say so in their first message, so nobody is misled. This follows the rules of the EU AI Act, WhatsApp and Instagram, and several US states.

Can it be wrong?

Yes. AI can give a wrong or incomplete answer. Important details such as prices, dates, medical, legal or money matters should be checked with the business. Our agents are set to say when they are not sure instead of guessing.

When does a human take over?

• When you ask for a person, at any time.
• When the agent is not confident of the answer.
• When someone is upset, makes a complaint, or seems to be in distress.
• For anything about health, money, credit, insurance, housing, jobs, education or immigration, a human reviews before any action is taken.
• When the agent has done the same thing twice without helping.

WhatsApp’s own rules also require that automated replies give a clear way to reach a human.

How do I reach a human?

Reply with "human" or "agent" in the chat. The business behind the agent sets who answers and how fast; we configure the handover and the business monitors it.

What happens to my chats?

The business that runs the agent owns the chats. We store them only to run the agent, by default for 90 days, and we do not use them to train AI models. Voice notes are turned into text and the audio is deleted. See our Privacy Policy and Data Handling page.

Is it safe for children?

Our agents are built for businesses and are not for anyone under 18.

Does it give legal, medical or financial advice?

No. It can share the business’s information and help with tasks such as bookings, but it does not give professional advice.

Who is responsible for the agent?

The business that uses the agent decides what it does and is responsible for its messages to its customers. BlackOrbis builds and runs it on that business’s instructions. We can pause an agent at once if complaints rise or a platform asks us to.

How do I make a complaint?

Tell the business first. You can also contact us on WhatsApp with the words "AI complaint", and we acknowledge within 48 hours.