BlackOrbis

Refund & Cancellation

Version 2 · Effective 26 October 2026

This page is part of our Terms of Service. It tells you, before you pay, exactly when you can cancel and what you get back.

1. How to cancel or ask for a refund

Message us on WhatsApp (+91 76003 73710) or Instagram (@blackorbis.ai) with your name, what you ordered and what you want. We confirm within 3 working days. Approved refunds go back to the original payment method, in the original currency, within 7 to 10 working days of approval. Please contact us before filing a chargeback with your bank; we will usually resolve it faster.

2. Before work starts

If you cancel before we have started work, you get a refund of everything you paid, less 5% to cover our admin costs. Payment gateway fees cannot be returned by the gateway and are deducted.

3. Agent setup fee (one-time)

• After we start, before delivery: you pay for the work already done, in proportion to the agreed scope, and we refund the rest of the setup fee. We give you what has been built so far.
• After delivery and acceptance: the setup fee is not refundable.
• If we cannot deliver what was agreed: we fix it at no charge within 30 days of acceptance. If we cannot fix it, we refund the part of the setup fee for the part we could not deliver.

4. Website projects

• Payment is 50% to start, 25% at the midpoint and 25% on delivery.
• If you cancel partway, you pay for the work completed up to that point. If you have paid more than that, we refund the difference. If you have paid less, the difference is due.
• Stages that you have accepted are not refundable.

5. Monthly plans

• You can cancel at any time with 30 days’ written notice. The plan ends at the end of the month you have paid for, and you keep using it until then.
• The current month is not refunded once it has started, and we do not refund unused parts of a month.
• Your agent’s files and settings stay available to download for 30 days after the plan ends.

6. Hourly developer time

Hours already worked are not refundable. Unused hours in a prepaid block are refunded when you cancel, and hours that you disputed within 5 days of the timesheet are reviewed and credited if we agree they were not worked as described.

7. Costs paid to others

Fees we paid to or on behalf of others are not refundable by us. These include WhatsApp and Meta message fees, AI model usage, domains, hosting and other third-party subscriptions.

8. When the platform stops working

If Meta or another provider blocks or suspends your account for reasons that are not caused by us, we help you appeal and work on alternatives. Money for the suspended period is handled as in our terms; we do not refund it unless the cause was our own error.

9. Your legal rights

Nothing on this page limits any right you have under the mandatory consumer or contract law of your country.