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BlackOrbis

Frequently Asked Questions

Last updated 26 October 2026

Data & Safety

Is my data safe with BlackOrbis?

Your data is used only to build and run your own system. We never sell it, never share it with other clients, and never use it to train public AI models. You can ask us to delete everything at any time. Before we start, we tell you exactly which tools will see your data and why.

What AI models do you use?

We pick the best model for each job — currently Google Gemini for content generation and Claude for complex reasoning. All processing happens through official APIs with enterprise-grade security. We never send your data to experimental or open models.

Can I see exactly what the AI does?

Yes. Every agent run is logged with a timestamp, the input, the output and the cost. You get a dashboard showing exactly what happened, when, and how much it cost. Nothing runs in a black box.

How It Works

When does a real person take over?

Every agent has clear escalation rules set before launch. It hands the conversation to you or your team whenever a question is outside its knowledge, whenever the customer asks for a person, or whenever the stakes are high — like a complaint, a large order, or anything medical or legal. The agent never guesses on serious matters.

What if I want to stop or switch providers?

You own everything we build. There is no lock-in. If you want to stop, we hand over all code, data and documentation. If you want to move to another provider, we help with the transition.

How long does it take to set up an agent?

A WhatsApp agent with your catalogue and policies is typically live within 5–7 working days. More complex setups — like multi-channel agents or lead gen systems — take 2–3 weeks depending on how much content and integration is needed.

Working Together

Do you work with businesses outside India?

Yes. We work with clients in India, the USA, the UAE and Australia. Pricing is in US dollars, and everything is done remotely over WhatsApp and video calls.

What does the free audit include?

Send us your website or describe your biggest daily bottleneck. We record a short video showing exactly where AI can save you time, with a clear plan and honest pricing. No call needed, no follow-up spam, no strings attached.

Do I need technical knowledge?

No. We handle all the technical setup, training and maintenance. You provide the business knowledge — your services, pricing, policies, and the way you like things communicated. We turn that into working systems.

How is pricing structured?

Each service has clear tiers with fixed monthly costs — no hidden fees, no surprise invoices. Setup is a one-time cost, and you see the running cost before you commit. API usage (the cost of the AI processing itself) is billed at cost, with full transparency in your dashboard.

Still have questions?

Ask us on WhatsApp ↗